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# Frequently Asked Questions

Find answers to common questions about using Mingle Studio

FAQ 검색

### How do I book a studio rental?

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You can make a reservation through the following methods:

- Email: help@minglestudio.co.kr
- Phone: 010-9288-9190
- Naver Booking: Naver Place Real-Time Booking

#### Email Inquiry Form

Please copy the form below and send it via email:

Subject: [Studio Rental Inquiry]
To: help@minglestudio.co.kr
1. Name and Affiliation
(For individuals, name only. For companies, please include your name and organization)
[Please fill in here]
2. Contact Information
(Choose one: phone number, email, or Discord)
[Please fill in here]
3. Number of Participants
(1-2 recommended, up to 5 people)
□ 1 □ 2 □ 3 □ 4 □ 5
4. Purpose of Studio Use
□ Recording □ Other: [Please fill in here]
5. Preferred Rental Date
※ We recommend booking at least 2 weeks in advance
[Please fill in here]
6. Preferred Time Slot
※ Example: 10 AM ~ 3 PM (5 hours)
※ Late-night rentals (10 PM ~ 8 AM next day) are subject to special rates per internal policy
[Please fill in here]
Send Email Now

Please contact us at least 2 weeks in advance for smooth preparation.

### Is there a deposit and refund policy?

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Here is our refund policy:

7 days before reservation 100% refund
3 days before reservation 70% refund
1 day before reservation 50% refund
Same-day cancellation No refund

### What is the minimum rental time?

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The minimum rental is 2 hours.

Extensions are available in 1-hour increments.

### How far in advance should I book?

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Please contact us at least 2 weeks in advance for smooth preparation.

### Is on-site payment available?

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On-site payment is available via cash or bank transfer.

Please note that card payment is not available on-site.

Cash receipts and tax invoices can be issued.

### Can you issue a tax invoice?

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Yes, tax invoice issuance is available.

### What motion capture equipment do you use?

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Mingle Studio is equipped with the following professional equipment:

- OptiTrack Cameras: 30 units
- Hand Tracking: Rokoko Smart Gloves in use

### Are motion capture suits provided?

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Yes, professional motion capture suits and markers are provided free of charge.

- Various sizes available (S, M, L, XL)
- Hygienically maintained in clean condition
- You may also bring your own suit
- Gloves, headbands, and other accessories included

### How many people can be captured simultaneously?

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Up to 5 people can be captured simultaneously.

Details by number of participants:

- 1 person: Highest precision capture
- 2 people: Optimal for interaction scenes
- 3-5 people: Group performance possible

The more participants, the more limitations on capture space and accuracy.

### What are the payment methods?

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We support the following payment methods:

- Bank Transfer: Within 24 hours after reservation confirmation
- Cash Payment: On-site payment available
- Card Payment: Not available on-site
- Tax Invoice: Available for business customers
- Cash Receipt: Available for individual customers

A deposit (30%) is due upon reservation confirmation, and the remaining balance (70%) can be paid on the day of shooting.

### What should I prepare for a shoot?

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You will need to prepare the following:

- Footwear: Socks must be worn
- Glasses: Glasses cannot be worn (contact lenses recommended)
- Hair: Long hair should be tied back
- Accessories: Remove watches, rings, etc.
- Makeup: Please avoid heavy makeup

Motion capture suits and markers are provided by the studio.

### In what format can I receive the data?

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We provide data in the following formats:

- FBX Files: Compatible with Unity, Unreal Engine
- ANIM Files: Directly compatible with Unity Animator
- MP4 Video: Reference footage

We will provide detailed information upon inquiry, and data is delivered via cloud.

### Is live streaming possible?

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Yes, live streaming is available through our Streamingle service.

Motion capture data can be broadcast in real-time for use in live streams.

For more details, please refer to the Streamingle service section on the Services page.

### Is parking available?

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Yes, parking is available:

- Basic: 2 hours free
- When using building facilities: Additional 2 hours, up to 4 hours free
- Location: Incheon Techno Valley building parking lot

### Are facility tours or studio visits available?

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Facility tours and visits require advance inquiry to confirm availability:

- Advance Inquiry: Required (may be declined depending on studio schedule)
- Contact: help@minglestudio.co.kr
- Tour Duration: Approx. 30 minutes (upon approval)
- Cost: Free

Please understand that tours may be restricted depending on studio operations.

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